Manger Field Service

29202


Job Description

JOB TITLE: Manager.Field Service

Job CODE: M456

FLSA Status: exempt

Job Summary:Indicate why the job exists and the overall function or job purpose.

Leads, directs, and executes the operational objectives of multiple projects to ensure timely completion of large projects in accordance with the customer contract, and must be skilled in heavy equipment operation. Typically assigned to multiple locations and multiple customers, and must be geographically mobile and willing to relocate based upon customer projects.

Detailed Description:List the primary duties and responsibilities required to perform this job in order of importance; typically 4 to 6 key responsibilities.

• Supervises, coordinates, or schedules activities of the field service staff

• Directs achievement of performance objectives related to productivity, quality, service, and safety.

• Monitors workflow metrics and take corrective action as needed.

• Balances staff across various projects for fluctuating requirements.

• Ensures that all procedures are observed, implemented, enforced, and training is provided when necessary in the processing of all transactions.

• Ensures timely and accurate completion of all customer and inventory transactions.

• Safeguards inventory assets of the company, maintains integrity of all transactions, and maintains overall inventory accuracy above 99.5%.

• Maintains positive employee relations and morale while enforcing discipline as required.

• Monitors workflow, work completed, error rates and related metrics and takes appropriate action when required.

• Fosters environment of continuous improvement in all aspects of the operation.

• Implements cost reduction initiatives where necessary.

• Travels to customer’s site as needed for equipment start-up, customer training, service issues, problem trouble shooting, and related service issues.

• Develops best practices and standard tools to improve operational efficiency.

Job requirements:Experience: Identify minimum education, experience, and/or skills/requirements necessary to perform the job. List as many skills as required.

(Required Education)

☐ Masters Degree

☒ Bachelors Degree - Business, Project Management, or Related

☐ Associates’ Degree (U.S.)/College Diploma (Canada)

☐ High School Degree or Equivalent

☒ Licenses/Certificates/Designations - Forklift

☐ Other

(Preferred Education)

☐ Masters Degree

☐ Bachelors Degree

☐ Associates’ Degree (U.S.)/College Diploma (Canada)

☐ High School Degree or Equivalent

☒ Licenses/Certificates/Designations - OSHA 10 and OSHA 30

☐ Other

(Required Experience/Indicate # of Years)

  • 5 years required, 7 years preferred of heavy equipment operation (forklift certified).
  • 5 years required, 7 years preferred of supervision experience in a construction environment.

(Required Skills/Indicate # of Years)

  • Strong knowledge of inventory control processes.
  • Knowledge of electrical, construction, or mechanical products.
  • Strong time management skills.
  • Strong communication and interpersonal skills.
  • Basic computer skills.
  • Ability to understand and follow verbal and/or written instructions.
  • Ability to operate hand and power tools and equipment.
  • Must be geographically mobile and willing to relocate based upon customer projects.
  • Ability to anticipate and prepare for customer needs is preferred.
  • Ability to adapt to changing situations and to perform multiple tasks simultaneously is preferred.

TRAVEL REQUIREMENTS Indicate the approximate amount of travel this job will require

☐ None

☐ 0% - 25%

☐ 25% - 50%

☐ 50% - 75%

☐ 75% - 100%

WORKING ENVIRONMENT:

(Check any that are Relevant)

☒ Outside Sales – Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.

☒ OutdoorsWork is generally performed in an outdoor environment, but employee may periodically work in a general office or warehouse. Is exposed to all weather conditions including heat, cold, wind, and moisture.

PHYSICAL REQUIREMENTS:

(Check any that are Relevant)

☒ Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.

☒ Work may require excessive bending or stooping.

☒ Employee required to walk long distances repeatedly throughout the day.

☒ Employee required to climb ladders.

☒ Employee required to use hand tools.

☒ Employee uses heavy machinery (e.g., forklift, etc.).

MENTAL REQUIREMENTS:

(Check any that are Relevant)

☒ Employee required to organize and coordinate schedules.

☒ Employee required to problem-solve.

☒ Employee required to communicate with the public.

☒ Employee required to manage other employees.


Click here to apply online


EB-8444901109

About WESCO

WESCO International, Inc. (NYSE: WCC), a publicly traded FORTUNE 500® holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturer (OEM) products, construction materials, and advanced supply chain management and logistic services. Pro forma 2019 annual sales were approximately $17.2 billion, including Anixter International. The company employs approximately 18,900 people, maintains relationships with more than 30,000 suppliers, and serves more than 150,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities. WESCO operates 11 fully automated distribution centers and approximately 800 warehouse/branch locations in North America and more than 50 countries around the world, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.

To see additional opportunities with Wesco, please visit their careers site at: www.wesco.com/careers

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