Learning & Development Specialist

United States of America

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Job Description

JOB TITLE: Specialist.Learning & Development - Business Process Trainer & Support, Sales Process Expert

Job CoDE: P512

FLSA Status: Exempt

Job Summary:Indicate why the job exists and the overall function or job purpose.

The Learning and Development Specialist position is responsible for working with individuals and teams and contributing to completion of L&D processes in support of global WESCO Business segments. This can include a mix of responsibilities related to the creation, implementation and support for existing and new Global L&D programs and deliverables.

As a Sales Process Expert on the Inside Support Team, this role is responsible for supporting the sale team in all sales processes, as well as new processes in development. The sales process expert works closely with other Anixter departments to support internal field customer needs and be the first line of support across all divisions of the company.

Detailed Description:List the primary duties and responsibilities required to perform this job in order of importance; typically 4 to 6 key responsibilities.

Working as a unit to handle daily calls and emails on various subjects and from all departments. Support may include walking sales through a process or testing the system to find the source of an error. The selected candidate may also conduct virtual TEAMS training for new, transitioning, and existing sales teams. The selected candidate will create training materials such as videos and documents. A training background is a plus but not required.

The potential candidate must be knowledgeable of proper procedures and capable of providing excellent internal customer service in the following systems:

· CORE order entry for Storefront/WireXpress/CSC/Accu-Tech.

· CORE Reports and CORE Pipeline

· P3+ Dashboard / P3+ Plan / Pricing Guidance

· Anixter.com

· IAP

· SAM

· Mainframe/WMX/CREST

· Utlize team and company tools including Global Service Desk (Assist tickets), Call Center Interface, Group Outlook Email, Microsoft TEAMS, Sales Process Repository.

· Support training programs learning solutions to business challenges as a part of fostering and improving performance of WESCO employees. This could include contributing to development tasks for classroom, blended, and onsite work for WESCO leaders and their employees.

· Partner with Stakeholders, Subject Matter Experts (SMEs) and Global L&D team members effectively to complete assigned L&D tasks and responsibilities.

· Create and administer learning programs via our LMS, Intranet, and SharePoint systems, and project management and collateral storage processes.

· Contribute to design and develop relevant deliverables that meet the needs of stakeholders including online courses, job aids, quick reference guides, observation checklists, curriculums, instructor-led training, and manager-led workshops.

· Collaborate with L&D team members to identify new opportunities to produce creative new programs, tools, and learning experiences.

· Administer and produce learning metrics collected from employees engaged in learning events and communicate the data to L&D Program Managers, and business leadership. Align with L&D senior management and program managers on business objectives, outcomes, and ROI expectations. Provide regular status reports and analysis.

· Ability to flex priorities and task completion as business priorities change.

Job requirements:Experience: Identify minimum education, experience, and/or skills/requirements necessary to perform the job. List as many skills as required.

(Required Education)

☐ Masters Degree

☒ Bachelors Degree - Business Admin, Marketing, Organizational Development

☐ Associates’ Degree (U.S.)/College Diploma (Canada)

☐ High School Degree or Equivalent

☐ Licenses/Certificates/Designations

☐ Other

(Preferred Education)

☒ Masters Degree - Business Admin, Marketing, Organizational Development

☐ Bachelors Degree

☐ Associates’ Degree (U.S.)/College Diploma (Canada)

☐ High School Degree or Equivalent

☐ Licenses/Certificates/Designations

☐ Other

(Required Experience/Indicate # of Years & Skills)

  • 3-5 Years - Developing, delivering, and documenting classroom, virtual, and e-learning courses

(Preferred Experience/Indicate # of Years & Skills)

  • 6-10 Years - Developing, delivering, and documenting classroom, virtual, and e-learning courses
  • 3-5 Years - Previous learning and development role
  • 3- 5 Years - Frontline sales experience
  • 3-5 Years - Instructional design & principles of adult learning
  • 3- 5 Years - Sales Training Programs such as Inside Out Coaching, Professional Selling Skills, Strategic Selling, Conceptual Selling, Value Selling, Power Based Selling
  • 3-5 Years - Instructional design & principles of adult learning

TRAVEL REQUIREMENTS Indicate the approximate amount of travel this job will require

☐ None

☒ 0% - 25%

☐ 25% - 50%

☐ 50% - 75%

☐ 75% - 100%

WORKING ENVIRONMENT:

(Check any that are Relevant)

☒ General Office – Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

☐ Outside Sales – Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.

☐ Driver – Work is generally performed in moving vehicle. Driving required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.

☐ Warehouse – Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

PHYSICAL REQUIREMENTS:

(Check any that are Relevant)

☒ Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.

☐ Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.

☐ Work may require excessive bending or stooping.

☐ Employee required to walk long distances repeatedly throughout the day.

☐ Employee required to sit and drive a vehicle to perform their job.

☐ Employee required to climb ladders.

☐ Employee required to use hand tools.

☐ Employee uses heavy machinery (e.g., forklift, etc.).

MENTAL REQUIREMENTS:

(Check any that are Relevant)

☐ Employee required to organize and coordinate schedules.

☐ Employee required to analyze and interpret complex data.

☐ Employee required to calibrate precise measurements.

☒ Employee required to problem-solve.

☒ Employee required to communicate with the public.

☐ Employee required to manage other employees.


Click here to apply online


EB-2707401265

About WESCO

WESCO International, Inc. (NYSE: WCC), a publicly traded FORTUNE 500® holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturer (OEM) products, construction materials, and advanced supply chain management and logistic services. Pro forma 2019 annual sales were approximately $17.2 billion, including Anixter International. The company employs approximately 18,900 people, maintains relationships with more than 30,000 suppliers, and serves more than 150,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities. WESCO operates 11 fully automated distribution centers and approximately 800 warehouse/branch locations in North America and more than 50 countries around the world, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.

To see additional opportunities with Wesco, please visit their careers site at: www.wesco.com/careers

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