Customer Service Representative

45011

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Company Information

WESCO/Anixter is a leading global distributor of Network & Security Solutions, Electrical & Electronic Solutions and Utility Power Solutions. We help build, connect, protect, and power valuable assets and critical infrastructures. From enterprise networks to industrial MRO supply to video surveillance applications to electric power distribution, we offer full-line solutions, and intelligence, that create reliable, resilient systems that sustain businesses and communities. The company trades on the New York Stock Exchange under the symbol WCC (WESCO).

WESCO/Anixter offers a competitive salary and a bonus program to reward your results. We are known for our exceptional training and on-going development programs to support your career growth including a tuition reimbursement program. We provide our employees excellent benefits including medical, dental, and a 401(K) with employer match.

Note: While this position is posted in Cincinnati, it can be filled anywhere within the US

The customer service representative is responsible for answering customer’s queries on products and services offered by Anixter. This responsibility includes quotes, order processing, logistic management, order status reports and project management.

This person must foster good communication with external customers and with the Anixter internal teams. This person will work closely with the customer’s planning and purchasing team; also with the Anixter purchasing, credit and OPS team.

Understands clearly the contracts and Statement of Work (SOW) signed with the different customers and must be familiar with the Service Level Agreements as part of the day to day activities.

Responsibilities include:

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.
  • Performs necessary follow-up to ensure customer service expectations are met.
  • Researches and suggests alternative products to customer.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Oversees day to day transactions and manages the customer daily requests
  • Works closely with the Customer’s Supply Chain Team to determine material consolidation and logistic process.
  • Responsible for quoting and processing customer’s orders.
  • Responsible for coordinating day to day transactions and projects with the customer

Skills & Attributes:

  • Excellent communication and interpersonal skills (customer-centric)
  • Ability to build a strong rapport with customers
  • Excellent decision making abilities
  • Strong organization and planning skills
  • Great sense of initiative and leadership
  • Industry product knowledge a plus
  • Prior experience with spots buys, sourcing, and Request for Quotes (RFQs) a plus
  • Microsoft Office and Outlook


Click here to apply online


EB-1477236723

About WESCO

WESCO International, Inc. (NYSE: WCC), a publicly traded FORTUNE 500® holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturer (OEM) products, construction materials, and advanced supply chain management and logistic services. Pro forma 2019 annual sales were approximately $17.2 billion, including Anixter International. The company employs approximately 18,900 people, maintains relationships with more than 30,000 suppliers, and serves more than 150,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities. WESCO operates 11 fully automated distribution centers and approximately 800 warehouse/branch locations in North America and more than 50 countries around the world, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.

To see additional opportunities with Wesco, please visit their careers site at: www.wesco.com/careers

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