Business Analyst - Sales Operations Strategist


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Sales Operations Strategist

The IT and Digital team at WESCO is built on three key principles: enable rapid decision making, empower teams for greater accountability and collaboration across the enterprise, and drive a customer-first approach through technology. We have an exciting opportunity to join our team as an Identity and Access Management Systems Engineer on our Information Security team.

Position Summary:

We are currently searching for a Sales Operations Strategist to join our Communications and Security Solutions (CSS) IT/Digital Interface team. This position will be responsible for:

  • Partnering with the CSS business team, Internal & External IT teams to manage sales back office priorities.
  • Defining scope, collecting detailed requirements, creating wireframes, leading user acceptance testing & demos, and supporting implementation of functional changes.
  • Leading brainstorming of solutions by collaborating with cross functional teams to meet the business needs of Sales and Back Office Teams; providing expert support for problem resolution, and identifying process improvements.

Position Responsibilities:

  • Manage prioritizations for CSS IT
  • Define scope for CSS Sales Operations IT projects
  • Elicit detailed functional / business requirements from users taking into account up and downstream processes
  • Create wireframes
  • Provide target estimates & timeframes for development based off steering sessions with development leads
  • Gather & document requirements to support data integrations from other applications to/from the Sales and Sales Operations application(s)
  • Troubleshoot functional issues to/from or within the Sales Operations application(s) as they arise
  • Obtain & retain approvals for each required stage within a project, enhancement, or defect
  • Define & communicate configuration vs development requirements within Sales Operations applications
  • Lead UAT sessions & demos with business & functional teams
  • Support business leaders with obtaining ROI for new projects with cost/benefit analysis for approval
  • Collaboratively work with other Sales and Sales Operations application team members, SI partners, business, & functional teams to find standard and/or custom solutions
  • Lead collaborative sessions for building processes, testing and documentation for the Sales Operations applications
  • Serves as Project Manager on projects that require project teams to complete cross functional tasks
  • Collaborate with others within IT on open projects as well as strategically evaluate where the Sales Operations applications would benefit current operational processes
  • Communicate with business team(s) on upcoming roadmap items – internal & within the Sales Operations applications

Required Qualification

  • 5 years gathering business and technical requirements in corporate Sales Operations setting
  • Excellent Customer Service skills
  • Proven ability to provide leadership and engage effectively with multiple levels of business stakeholders
  • Three to five years in Distribution preferred

Desired Technical Qualifications:

  • Experience in MS Applications preferred
  • Experience creating workflows using PowerApps, Power Automate, & Power BI preferred
  • Experience working with JIRA & Confluence preferred
  • Development experience preferred


WESCO offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions, and Utility and Broadband Solution. The company employs over 18,000 people, maintains relationships with over 30,000 suppliers, and serves more than 150,000 customers worldwide.

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WESCO International, Inc. (NYSE: WCC), a publicly traded FORTUNE 500® holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturer (OEM) products, construction materials, and advanced supply chain management and logistic services. Pro forma 2019 annual sales were approximately $17.2 billion, including Anixter International. The company employs approximately 18,900 people, maintains relationships with more than 30,000 suppliers, and serves more than 150,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities. WESCO operates 11 fully automated distribution centers and approximately 800 warehouse/branch locations in North America and more than 50 countries around the world, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.

To see additional opportunities with Wesco, please visit their careers site at:

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