Customer Service Representative

Calgary, AB, , Canada

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At Anixter, we give you an opportunity for a career and a great work environment. We are a friendly, employee focused organization that prides itself on customer service, flawless execution and a hard days work. If you are looking for a great work environment, great benefits, and an opportunity to grow your career, please read on!
Position Purpose:
The Inside Sales – Customer Service Representative (CSR) is responsible for generating new sales opportunities via phone, email or other electronic communication and responding to customer order and quotation requests received either directly or via the Outside Sales Representative (OSR).
Responsibilities include:
Working under the direction of the CSR Supervisor and/or Regional Vice President, Western Canada
* Account planning within existing customer base to target organic revenue and margin growth
* Prospecting for new opportunities and executing sales campaigns within Alberta territory.
* Provide pricing and oversight of inventory and product delivery information.
* Coordinates procurement and responsibility to maintain inventory for account base.
* Active monitoring of orders to ensure proper inventory turns.
* Performs vendor follow-up to ensure timely shipment of materials and customer satisfaction.
* Tracks open sales orders and key point of contact to resolve customer service issues.
* Uses Anixter software platform for order processing, tracking, and/or troubleshooting.
Documentation of customer activities within the Account Road Map data base.
* Maintains strong working relationships with both customers and product vendors.
* Ability to attend and support on and off-site presentations and customer service commitments.
* Performs other duties as assigned.
We are looking for candidates with:
* Experience selling in Distribution and Inventory Management and Services industry.
* Demonstrated experience and success working in an inside sales role.
* Ability to manage quotas in alignment with UPS objectives and incentive compensation plan.
* Prior experience with spots buys, product sourcing, and Request for Quotes (RFQs) is a plus
* Proficiency in Excel is required.
* Experience with inventory sales and Electrical Utility experience is preferred.
* Undergraduate Degree is preferred.
The CSR role will be based in the Anixter office in Calgary, Alberta and staffed during our customer’s business hours. External travel for business purposes is ~5% for Anixter corporate, existing customer account service and/or new sales activity visits are based on a need by need basis.
Anixter Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.


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"Enthusiasm is the greatest business asset in the world. It beats money, power and influence." Read more to find out if Anixter's business style is a good fit for you.

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EEO is the Law, and we comply with every aspect of it. It's part of our values, and the way we conduct business. For more information, click here: EEO is the Law

Anixter is an Affirmative Action employer and an inclusive environment. We welcome all races, ethnicities, genders, religions, and ages, candidates who are veterans, disabled, LGBT, and we welcome diverse viewpoints and experiences. Our employees reflect our customers, vendors, and communities.

We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times.

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