Call Center Supervisor

Reno, NV 89506 United States of America

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Call Center, Customer Service Supervisor

The Customer Service department is a Reno based team that provides support to Sales and Operations, documenting an average of 1000 customer service requests a day from North America. The new Supervisor will have a team of 21 direct reports, while working closely with the operations manager. The hours of Operation are from 4:30am – 6:00pm Monday - Friday. This Supervisor is preferred to work an earlier shift, with ability to work outside of set schedule when necessary. This is a salaried position.

Anixter: Responsibilities

  • Workforce Planning: Scheduling, and staffing of employees based on work load and volume, in each of the departments.
  • Maintains safe & healthy work environment by establishing and enforcing organization standards, adhering to legal regulations.
  • Provides quality service in following policies and responsibilities for department, and ISO Management expectations.
  • Support and Guidance to team, and the team Leads.
  • Supports Manager and Director, promoting the same vision, goals, and expectations set forth for the team.
  • Expectations:
    • Ensuring administrative expectations are completed on a daily basis.
    • Manage associates attendance by reviewing work hours, vacation, and sick time through Kronos.
    • Write and conduct employee Blue Prints with direct reports.
    • Provide guidance and written documentation for disciplinary actions with associates.
    • Ensure Local, and Quality objectives are being met and information shared with the team.
    • Support team with established SOP’s and work instructions.
    • Participation in department meetings. (eg: MRM, Team meetings, Conf Calls, Webinars, BMR, ISO)
    • Assist in New Hire interviews, orientation, and training path.
    • Working Supervisor, who can multi-task responsibilities, assist team with the daily volume, as well as review or respond to escalated calls diplomatically & efficiently.

Qualifications:

  • Three years of Anixter experience is an asset but not required
  • Associates level degree preferred, but not required.
  • Prior experience leading a team of hourly associates in a fast paced environment.
  • Highly analytical with ability to communicate importance of data to teams.
  • Experience coaching and guiding employees.
  • Ability to handle pressure and multiple-competing priorities and deadlines.
  • Demonstrated organizational and time management skills.
  • Demonstrated business communications skills, verbal and written, required.
  • Excellent computer skills and aptitude, including 10-key and typing by touch, and knowledge with Microsoft Office software.
  • Self-directed, motivated and goal oriented with strong sense of urgency.
  • Skilled at managing time and priorities through organization and prioritization.
  • Excellent problem solving skills. Able to dissect a problem and present realistic solutions.

We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times.

Anixter is an Equal Opportunity and Affirmative Action Employer; Minority / Female / Disabled / Veteran


Click here to apply online


Click here to apply online


EB-3707515251

Apply now     

Our Blue Book!

Some companies have mission statements, some have employee policies.....we have the Blue Book.

"Enthusiasm is the greatest business asset in the world. It beats money, power and influence." Read more to find out if Anixter's business style is a good fit for you.

If you have a disability and need help with any part of the application process, or need an alternative method for applying, we are happy to assist. Please contact 224-521-8159 or hrservices@anixter.com, and we will put you in touch with the right person.

EEO is the Law, and we comply with every aspect of it. It's part of our values, and the way we conduct business. For more information, click here: EEO is the Law

Anixter is an Affirmative Action employer and an inclusive environment. We welcome all races, ethnicities, genders, religions, and ages, candidates who are veterans, disabled, LGBT, and we welcome diverse viewpoints and experiences. Our employees reflect our customers, vendors, and communities.

We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times.

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