Warranty Analyst

Tlanepantla, State of Mexico 54080 Mexico

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Resumen de la posición:

Asegurar el procesamiento en tiempo y forma de todas y cada una de las solicitudes de garantía recibidas desde que el cliente la reporta hasta que el cliente recibe su equipo reparado o nuevo según aplique el caso y la marca.

Excelente atención y servicio al cliente interno y externo.

Principales responsabilidades:

  • Revisar los casos reportados por el cliente para determinar la aplicación de garantía.
  • Coordinar las entradas y salidas del material en los almacenes, (material defectuoso, reparados y nuevo)
  • Mantener informado a los clientes sobre su caso
  • Dar seguimiento día a día a todos los casos asignados.
  • Asegurar que el cliente reciba el equipo reparado o nuevo en el tiempo prometido
  • Asegurar que el inventario de material en bodega sea 100% exacto a lo que indica el sistema
  • Llevar a cabo el trámite para la devolución del material defectuoso.
  • Ingresar las ordenes de transferencia de material y órdenes de compra necesarias para la compra de producto.
  • Mantener comunicación estrecha con los diferentes equipos de operaciones y tráfico de cada pais para el seguimiento de las exportaciones e importaciones.
  • Ingresar órdenes de compra por el material que se requiere comprar para reponer al cliente el equipo defectuoso
  • Elaborar reportes mensuales de la actividad realizada y reportar discrepancias
  • Apoyo en la solución de garantías de otros países cuando no está la persona responsable


De 3 a 5 años de experiencia en atención al cliente

Carreras Administrativas o Afines

Inglés intermedio

Excel, Power Point, Word avanzado



WESCO International, Inc. (NYSE: WCC), a publicly traded FORTUNE 500® holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturer (OEM) products, construction materials, and advanced supply chain management and logistic services. Pro forma 2019 annual sales were approximately $17.2 billion, including Anixter International. The company employs approximately 18,900 people, maintains relationships with more than 30,000 suppliers, and serves more than 150,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities. WESCO operates 11 fully automated distribution centers and approximately 800 warehouse/branch locations in North America and more than 50 countries around the world, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.

To see additional opportunities with Wesco, please visit their careers site at: www.wesco.com/careers

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"Enthusiasm is the greatest business asset in the world. It beats money, power and influence." Read more to find out if Anixter's business style is a good fit for you.

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Anixter is an Affirmative Action employer and an inclusive environment. We welcome all races, ethnicities, genders, religions, and ages, candidates who are veterans, disabled, LGBT, and we welcome diverse viewpoints and experiences. Our employees reflect our customers, vendors, and communities.

We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times.

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